This privacy notice tells you about the information we collect from you when you submit an enquiry to us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are Thorold and Kent our address is 78 Bridge End Road, Grantham, NG31 6JH.

You can contact us by email at sales@thoroldandkent.co.uk or by telephone on 01476571507
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, your email address and a brief description of your enquiry.

Why do we collect this information?
We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a contract i.e. as part of pre-sales activity.

What do we do with your information?
Your information is stored in our Customer Relationship Management (CRM) system which is hosted by Microsoft. We have a contractual agreement with Microsoft that commits them to providing an appropriate level of safeguards for your personal data. It is not sent outside of the European Economic Area (EEA).

We will read your message and normally respond to you either via telephone or via email.

We will not use the information to make any automated decisions that might affect you.

How long do we keep your information for?
Your enquiry is kept in our CRM system for six months.

Your rights over your information
By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information at any time,by emailing, writing or telephoning us using the contact details above.

Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at http://www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF